Syntrix Launches as the First AI Agent Evaluation and Live Agent Training Platform for Enterprise CX
The launch of Syntrix marks the first phase of the new platform, with planned expansion that will add additional AI assurance and governance capabilities. Today, Syntrix focuses on simulation and ...
The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative ...
Agile experience management platform Momentive, formerly SurveyMonkey, revealed new capabilities of its customer experience (CX) platform GetFeedback to help users create and close feedback loops ...
The life sciences industry must adapt to a hybrid environment by enhancing its customer engagement approach. To achieve an effective customer engagement strategy, omnichannel engagement is essential.
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