MetroAccess riders have complained about trips that can be roundabout and leave them on the vans for extended periods. (WTOP/Megan Cloherty) WASHINGTON — A program meant to save Metro millions is off ...

MetroAccess drivers are calling for Metro to change its fare collection policy, saying that they have been paying out of their own pockets so their disabled riders can get to their jobs and crucial ...

Christian T. Kent, who was in charge of MetroAccess, abruptly left the agency Monday, according to a memo issued by Metro Chief Operating Officer Joe Leader. The circumstances surrounding Kent’s ...

Metro is planning to scale back its MetroAccess service for elderly and disabled people as burgeoning ridership creates an unsustainable financial burden, Metro officials and board members said. With ...

MetroAccess, which offers Metro's door-to-door service for people with disabilities, faces growing criticism for a lack of performance and poor customer satisfaction. Numan Aslam, who has cerebral ...

GREATER LANDOVER, Md. — Union members employed by public transportation company Transdev who help run MetroAccess will go on strike Monday, Aug.1 for better pay and schedules at the Hubbard Road ...

WASHINGTON — In its quest to look for cuts across the board, Metro plans to temper spiking costs for paratransit service with a pilot program that would pay for rides on Uber, Lyft or similar services ...

A MetroAccess driver has been accused of sexually assaulting a disabled rider while transporting her home from adult day care in at least the third sexual assault case involving the agency’s ...

On June 30, Amalgamated Transit Union (ATU) Local 689 announced that MetroAccess workers returned an overwhelming 96 percent vote in favor of authorizing a strike, “if necessary,” to obtain a better ...